install question- blur tool not working and guided option doesn't show a menu

i bought , dowloaded pse11.  however, don't think disabled virusware.  took long time download , don't know if downloaded correctly.  blur tool not work , "guided" options not there.  easiest fix- unistall , remove serial number reistall using same serial number?  question is- how many times can this, , or there easier fix?  have pse11 , lr4 , going , forth between 1 use.  need options work pse11.  not great person need answer in basic easy language understand please:-)

thanks

ask in pse forum. tools not working has nothing install. misconfigured on system (graphics driver?) or in pse itself.

 

mylenium

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