Possible

if of have problems java in maverick , desire switching built in openjdk sunjdk, found excellent guide. guide meant people install free pdf reader, amongst directions excellent guide on how switch openjdk sunjdk (sorry repeating myself, first ever helpful post on linux ) head on gnostice . honest, used guide people making change using lucid, found works maverick well. if you're running later model of os, can maybe run in virtual machine, seeing if works 11.04 or 11.10, perhaps later models once they're released. sort of feedback excellent if have 2 java versions installed openjdk , sunjdk after installing sunjdk should run code: sudo update-alternatives --config java and select witch 1 want use. Forum The Ubuntu Forum Community Ubuntu Official Flavours Support Installation & Upgrades [ubuntu] Java problems? Changing fr

w: error occurred during signature verification. repository not updated , previous index files used. gpg error: http://dl.google.com stable release: following signatures invalid: badsig a040830f7fac5991 google, inc. linux package signing key <linux-packages-keymaster@google.com> fixed. chrome 16 out. Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [ubuntu] google repositories fail Ubuntu

i have 11.10 dual-booting windows 7. decided log-in on ubuntu partition , update it, haven't used in month. updates installed, , decided restart system. however, after restarting computer, grub menu @ boot shows windows 7. oneiric installs found. how fix this? i'd start using ubuntu again so ran boot-info script, , these results: sdb1 looks external hard-drive that's plugged in, , sdc1 usb drive i'm running livecd from. code: boot info script 0.60 17 may 2011 ============================= boot info summary: =============================== => grub2 (v1.99) installed in mbr of /dev/sda , looks @ sector 1 of same hard drive core.img. core.img @ location , looks on drive. => no boot loader installed in mbr of /dev/sdb. => syslinux mbr (4.04 , higher) installed in mbr of /dev/sdc. sda1: _____________________________________

greeting folks out here, going buy universal data card 3g/2g support (possibly micromax mmx 310g) has limited support linux. & not in mood move else. mean limited support , may show problem in future? & @ last usb data card best linux user. thank you, mrinal. that mean won't work in linux. acquired 4g lte usb modem through verizon , won't work @ in linux. didn't have linux in mind when got it, surprised see won't work @ all. apparently, usb modems (the lg being 1 of them) use custom software perform telephone , data commands -- software not available linux. so, suggest can confirm modem work in linux. Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [SOLVED] Need suggestion on data card. Ubuntu

i know how access windows home server lubuntu computer on network similar : http://www.howtogeek.com/howto/19389...-your-network/ file manager ( pcmanfm ) > go > network drives Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [SOLVED] Access Windows Home Server from an Lubuntu Computer Ubuntu

hello, getelmen/ladies. having trouble photshop cs6 exteded. everytime use pen , tablet, in photoshop, lines come out "wiggly" not smooth. have settings set pen presure , smoothing on. spacing 1%. dont understand why happning. tested tablet , pen pianttool sai , works fine. lines smooth. know why photohsop doing this? can solve problem? thank you~ there imiges atteched showing phtoshop , sai , how lines look. i experiment tablet sensitivity. More discussions in Photoshop for Beginners adobe

hi, last week, updated site , extensions j! v3.6.2 j! 3.7.5. i thought went well, until customer reported not edit in front-end. i checked , indeed, when click edit link of article, result is: http://www.website.com unable handle request. http error 500 the account has super user privileges. my super user account (which used perform updates) working fine. i checked back-end using customers super user account: - can log on - can check articles in - can edit modules - cannot edit articles, categories i installed aclmanager , had diagnostic. fixed reported, in green. still issue remains i created new super user account, resulted in same result: no editing possible. i placed customers super user account temporary in registered group, saved account , moved super user group: no solution. i checked extensions > manage > warnings: no warnings listed. i'm not sure go here. have customer working super user account temporary work around. any advice on welcome ! cheers, mario a 500 er

hi getting error unable load session "ubuntu" can login ubuntu 2d using 11.10 installed mini.iso have problem after boot monitor goes sleep. power on system, grub choose ubuntu , goes sleep. if go rescue mode , choose resume normal boot, it,boots did break grub if can boot ubuntu sudo update-grub Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [ubuntu] unable to load session "ubuntu" Ubuntu

i tryed upgrade small joomla 2.5.28-site 3.5.1 using instruction on https://docs.joomla.org/joomla_2.5_to_3 ... gration/en . i removed before templates, plugins , modules, not compatible 3.x. fixed database (no errors). disabled "remember me". swiched short time support , started upgrade. than, @ abut 75% error message appeared "index column size large. maximum column size 767 bytes". complete system disrupted afterwards. naturally worked on backup clone of website, worked before upgrade try. the website small (only 18 articles, no extensions exeption of formular extension (proforms basic v 1.6.0), compatible joomla 3.x). thus don`t understand, why column index of database large. 1 should think, upgrading of such mini-joomla-site work without problems. database: mysqli, sql-version 5.6.37, character set collation utf8mb4_general_ci php-version: 5.6.31 system-information: php erstellt für sunos localhost 5.10 generic_150401-49 i86pc datenbankversion 5.6.

i 2 time create custom live first time on options, including text mode , graphics mode. clicked invalid linux kernel or corrupted error occurred second timee create custom live on options, including text mode , graphics mode. clicked after loading ubuntu screen black , open terminal , should think enter command . did not install successfully,why displayed terminal instead of install page? terminal shows following text: documantation https://help.ubuntu.com run command adminstrator(user"root"),use"sudo<command> custom@custom:~$ Forum The Ubuntu Forum Community Ubuntu Specialised Support Development & Programming Development CD/DVD Image Testing problem with remastersys Ubuntu

i have both reader x , acrobat pro x on machine. create forms using adobe acrobat pro.  clients (who typically have reader) later fill out these forms , save them.   once or twice customers been unable save forms , i've had recreate them.  don't know error was, 2nd forms worked fine.  however, don't want present non-working forms!   if test forms using reader, acrobat pro out of picture completely?  is, can count on test being realistic, or installation of acrobat talk secretly installation of reader , enable me more if had reader (like customers)?   thanks! yes, testing reader independent of acrobat, there's no collusion. assuming forms reader-enabled, problem on end. i'd check see if they're in fact using reader, version, exact text that's displayed in purple document message bar, , if error messages displayed. More discussions in PDF Forms adobe

hi there i moved joomla 3.7.4 site server. (method: copied files , folders, imported sql database) joomla 3.7.4 worked fine on old server, administration menu doesn't work anymore. when click on top menu, nothing happens, no submenus appear, cannot use the administration site. the front end of joomla seem work flawlessly. no problem. so question: know how solve problem? i have discussed support team on host server, don't know how solve it. hope can help! best regards jørgen hansen have tried fix database - .../administrator/index.php?option=com_installer&view=database? Board index Joomla! 3.x - Ask Support Questions Here Installation Joomla! 3.x

i have saved form create in adobe acrobat pro x our sharepoint server (free version) , can't extract pages. help! check if kind of restriction applied on file.         open file in acrobat -> go file menu -> properties -> under 'security' tab         make of sure 'page extraction' showing allowed form restriction summary.   are able extract pages other file? More discussions in PDF Forms adobe

i looking best way import footage mac. have been using imovie import footage, because coming "consumer user" end, i'm looking more of professional way. all of cameras use sd cards, , put footage in folder/quicktime file called "private". research, avchd. when importing imovie, looks shoot in 60fps goes down 29.97, thats why looking way. - issue is, when import imovie, makes footage "mac-only" until changed, sucks. need way import footage in case ever need use windows machine. imovie puts icon (aic) on files.   one of cameras footage shot jvc gz-hm35busd. (some cheap walmart camcorder), other footage (same avchd formate) shot using expensive sony cameracorder. ($600). (not sure of name)   thanks, david not mac person but... i leave imovie out of equation.   first, copy entire contents of sd cards internal drive, then import media directly premiere using media browser. importing assets tapeless formats More discussions in Premiere Pro CC adob

for reason, firefox in xubuntu won't show avm2 video when load web site; see flickering icon of picture frame. opera shows fine. know how fix that? thanks... avm2 = flash 9 video other flash videos work okay in ff? Forum The Ubuntu Forum Community Ubuntu Official Flavours Support Multimedia Software [SOLVED] What's a "AMV2" video? Ubuntu

hi, i´m new joomla apologies in advance ignorance. i´m setting new site joomla site , i´m trying install tz multi slideshow module. however, error: 1064 you have error in sql syntax; check manual corresponds mysql server version right syntax use near ') , ct.state = 1 order ct.created asc limit 5' @ line 3 i´m working php version 5.6.30 , joomla v 3.7.3 any ideas on how can slider work? thanks, adam you can try contact vendor, looks free extension has been abandoned. neither demo nor documentation can found , error mentioned in jed review 2015 has not yet been fixed. Board index Joomla! 3.x - Ask Support Questions Here Extensions for Joomla! 3.x

hi everyone i've been asked @ whether or not 1 can import web output new project. the scenario this:   ongoing robohelp master i.e it's lastest release don't have robohelp master previous releases we have web output each previous release not robohelp masters robohelp seems have no way of importing web output robohelp project   how might use web output reverse engineer robohelp projects please? regards authorcare there old painful method it's free.   http://www.robowizard.com/robowizard/newproject.htm#monthlyscry/062004.htm   there script available willam van weelden. it's not free 1 heck of lot quicker.   http://www.wvanweelden.com   see www.grainge.org robohelp , authoring tips     @petergrainge More discussions in WebHelp adobe

hello! can pls guide me how configure sun usb broadband modem ubuntu server 11.10? had no problem ubuntu desktop recognized modem automatically. not server. salamat po. posted kalikot hello! can pls guide me how configure sun usb broadband modem ubuntu server 11.10? had no problem ubuntu desktop recognized modem automatically. not server. salamat po. try mo install usbmodswitch Forum The Ubuntu Forum Community Other Discussion and Support Ubuntu LoCo Team Forums Asia and Oceania LoCo Teams Philippine Team Ubuntu Server 11.10 with Sun USB Broadband modem Ubuntu

i have managed download 30 day free trial creative suite.  on computer, cannot access it.  asking me put in serial number validate package.  serial number from?   please - sarah there should option continue 30 day trial.  if not getting option, possible have been thru thre trial period in past?  if not, there chance has terminated trial period prematurely.  following briefly explains how can happen.   trial mode expires prematurely ------------------------------ http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html More discussions in Downloading, Installing, Setting Up adobe

i'm in process of reinstalling system.. /home on ext3 partition , i'm thinking of formatting / ext4 partition. 1) cause issues ubuntu? 2) if there minor issues, worth speed increase ext4 offers? faster boot priority , system files located on ext4 / partition. 3) i'm not gonna bother convert /home ext4.. not worth potential data loss in exchange slight performance increase. of have on /home movies , pictures i'm storing access once in blue moon. 1. ext4 default should ok 2. if speed priority, go ext4! if stability (for example @ power failure) priority, keep ext3! 3. keep ext3 /home! Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [ubuntu] Reinstalling.. /home is ext3 but want to format / as ext4. Good idea? Ubuntu

i have installed ubuntu in pc. while giving password, showing incorrect pasword. how can reset password? please dont thread hijack. use new thread button in appropriate support forum ask help. post moved own thread. Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help Login Problem. How can i reset the password Ubuntu

this question in want of clear home because sits @ intersection of adobe media server , amazon web services.   i streaming video protected flash access 4.0 adobe media server 5.0 via http (hds). protected videos play when located directly on ams server in /vod/myfolder   i want play videos amazon web services s3 (and perhaps via amazon's cloudfront ) unable so. suspect incorrectly specifying url file location and/or media file (f4f) or metadata not being found.   i using  f4f packager create multi bitrate stream. in case results in 2 files given bitrate:     myvideo.f4f     myvideo.f4x   and myvideo.f4m references each bitrate.   the  url f4m on s3 looks this: https://myvideostream.s3.amazonaws.com/myvideo/myvideo.f4m   the media tag portion of f4m looks this:   <media          streamid="homepage-0900"          url="myvideo-0900"          bitrate="900"          bootstrapinfoid="bootstrap323"          drmadditionalheaderid="drmmetadata

hi, anyone having error? occurs of jml 3.7.0 when changing category in new article: call member function get() on array don't have more info now, because people on site , don't want turn on error reporting right away. so when do, i'll post here. thanks. hi, i've checked error reporting on maximum , development, checked debug settings on. but no further information. any appreciated. kind regards, jjsjjs Board index Joomla! 3.x - Ask Support Questions Here General Questions/New to Joomla! 3.x

i downloaded , installed iso image file onto 4gb usb drive, ran netbook install i'm getting quite few errors. clicked " install ubuntu 10.0.4.3 lts " on desktop, followed basic steps such as: language, region , clock time, keyboard layout, , problems. onto fourth step asks me " prepare disk space ", choice " erase , use entire disk " warns me delete other windows xp distribution, click " forward ", fill out name, username, password , computer name , click forward again, agree on settings , click install. recieved error was: code: " input/output error during write on/dev/sda click ignore, recieved error: code: " error fsyncing/closing/dev/sda: input/ouput error: ". after retry or ignore the: code: "creating ext4 filew system / in partition #1 of scl1 (0,0,0) (sda)..." stays @ 5% hours gives error: code: " the attempt mount file system type ext4 in s

i have big folder tree , need delete folders containing file type. can done command don't have go through every folder see if have filetype inside? yes, use locate command create list of folders contain file, cut , paste list script batch del directories.. write little bash script handle this. posted mbeltoft i have big folder tree , need delete folders containing file type. can done command don't have go through every folder see if have filetype inside? Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [ubuntu] delete folders containing certain file type Ubuntu

i have canon mp980. used work under previous ubuntu versions. cannot find it, not if ip. printer works fine if use when shared via samba on computer (with ubuntu 11.04 installed). still, need use printer when other computers in network turned off. use gnome 3 instead of unity. tried using system-config-printer , localhost:631, no better luck. can reach printer correctly if ping ip or put ip in browser. sincerely appreciated. i have same problem canon mp860. have thread ( http://askubuntu.com/questions/75887...etwork-printer ) it. appears bug when freshly installing oneiric 11.10. works without problem on computer upgraded natty 11.04. current work around printing via computer (server running 10.04), slower, troublesome, , no scanning. still looking better work around. Forum The Ubuntu Forum Community Ubuntu Official Flavours Support Hardware [ubuntu

this piece of software 20 years old now, , still every week update pops up getting annoyed that, *bliep* have developpers done in last 20 years still needs shitload of updates, the current version compared first 1 not seem have amount of brilliant new features spend 20 years of developping on, so me seems there should stable version out without weekly bugs , leaks found... not? ... me seems there should stable version out without weekly bugs , leaks found... not? may possible when other companies doesn't change or create new versions of operating systems. More discussions in Acrobat Reader adobe

why during , after installing joomla 3.7.0 stable can not install russian language pack make russian interface joomla? when fixed? install.png thanks bringing our attention. reviewed latest russian language pack available (v3.6.2.2) , found error. rectified error , created next version of current version of russian language pack available (ie. v3.6.2.3). please try installing russian language pack during install , should not errors have gotten earlier. Board index Joomla! 3.x - Ask Support Questions Here Language - Joomla! 3.x

i have win 7 system running 11.10 in vb. want share document files windows 11.10, , able write directory. using vbs shared folders, have created shared folder , can directory (/media/sf_mydocs). works. simple want have folder show in documents folder in /home/me/documents. have tried create link, error message says hard links not allowed. should doing? hi, reason hard links not allowed directories, need create symbolic link instead: code: ln -s /media/sf_mydocs /home/me/documents/ hth Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [SOLVED] Using VirtualBox with 11.10 as the client, sharing folders Ubuntu

dear friend how can increase yslow when test gtmetrics had problem in add expires headers use cookie-free domains do know extantion problem hi tamka, the mechanism of yslow reduced number of times request server, more have high score, , website speed improved significantly. you can use mod_deflare module optimization yslow. install fire bug, yslow developed addon can install on browser, installation same installing 1 addon normal. press run button test wait yslow work in fewer seconds, important numbers note: grade , overall performance point: indicates overall assessment of website extent compared common scale and based on evaluation of 23 sites through evaluation criteria of yslow index. Board index Joomla! 3.x - Ask Support Questions Here Search Engine Optimization (Joomla! SEO) in Joomla! 3.x

i need remove google music manager. can't find installed via .deb package. ideas? hi possibly in hidden folder in home folder? use ctrh show hidden files/folders in format .name in nautilus Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [SOLVED] Removing Google Music Manager Ubuntu

hi, ubuntu 11.10 changed desktop environment gnome2 kde(4.7.2), dont unity , gnome3 got problem: seperate dashboard desktop, , place independent set of widgets on it, seperate dashboard seems have problem dual monitor configuration. use 2 monitors, primary 1 resolution of 1920x1200 , secondary 1 resolution of 1280x1024. although configured monitors twinview, dashboard shows same on both monitors. wouldnt bad, cant place widgets on position can't displayed on secondary monitor. in case kde moves widget middle... bug or possible configure this? in advance , sorry bad english regards japortie this bug solved kde 4.7.3. thank you! Forum The Ubuntu Forum Community Ubuntu Official Flavours Support Desktop Environments [kde] seperate dashboard with dual monitor Ubuntu

how make minimize maximize buttons bigger in 11.10? using theme ambiance. sooo tiny, can't see them. if install different theme, maybe buttons seen better. http://www.webupd8.org/2011/12/execu...pack-with.html Forum The Ubuntu Forum Community Ubuntu Official Flavours Support General Help [ubuntu] How do I change the minimize/maximize button size? Ubuntu

i have document import microsoft excel spreadsheet into.   basically, document diploma can range anywhere 15-250 different names , corresponding dates names.  save great deal of time if didn't have manually type names , dates respective spots.   i have microsoft excel spreadsheet if possible, autofill information illustrator file.   between second & third lines of text enter first column of text.  names go here.   then, between fifth & sixth lines of text second column of text spreadsheet go.  area filled dates.   any appreciated. thanks! which version of illustrator using ? More discussions in Illustrator adobe

hi, everyone... right i'm working on sony vaio's graphics situation. remembering trouble had trying install , configure proprietary/recommended graphics driver first time, tried out default (nouveau) driver see if minimal graphics on machine. realized sites facebook , youtube causing display freeze (everything cursor, is) , decided can't live it. asking around amongst friends, "graphics driver" seems consensus what's wrong it. looking on last thread started on topic (i've had reinstall os since then, , here are) noticed advice didn't bother trying first time, blacklisting nouveau driver before trying install proprietary, way in former installed can interfere installation of latter. went searching , found this site , seems relevant. thought i'd ask few questions before diving in, though. are, when comes sony vaio laptop nvidia corporation gt218 [geforce 310m] (rev a2) graphics card, above site's advice prove relevant an

hi, hope can help. i have 200 modules on site. today found 60 of them missing when go admin "extensions" >> "modules" menu. in database table still show up. i use jsn poweradmin, in admin tools modules still showing. function without problem on front-end. i don't know if related upgraded 3.8.2 few days ago, don't know if missing before. extensions >> manage >> database shows database date. any suggestions? cheers, auke is jsn poweradmin date ? has been updated match new version of joomla Board index Joomla! 3.x - Ask Support Questions Here Administration Joomla! 3.x

hi all.   in form have checkbox, radiobuttonlist 2 radiobuttons, , 2 tables. when check checkbox radiobuttonlist apears , when select radiobutton1 apear table1 , table2 hidden when select radiobutton2 apear table2 , table1 hidden. work. now little modify form. when user open form , select checkbox radiobuttonlist appear , radiobutton1 selected, table1 displayed. how do? appreaciate sample.   thanks. More discussions in LiveCycle Designer adobe

how include ckeditor instead of fckeditor? here have requirement remove old one. please explain briefly , steps configure same. in advance. have tried this: http://www.ehow.com/how_12069504_change-fckeditor-ckeditor-coldfusion.html More discussions in ColdFusion adobe

hey everyone, please know how save .eps file illustrator without embedding text? don't mean fonts, actual text. i've created logo has text in it, , want save copy vector-graphic, without selectable, searchable text baked it. know can convert text outlines, want keep .ai file work on, , keep text in file edit.   the solution can think of dupliate text layers , convert them outlines, that's incredibly convuluted.   this might easy thing (i'm rookie), i've been searching internet , these forums past hour without joy.   any appreciated!   thanks. lee save .ai file. convert text paths, export eps, close file without saving changes (or undo conversion paths).   jet More discussions in Illustrator adobe

hello. hello. use jf texturia on webpage ( https://www.joomfreak.com/joomla-templa ... turia.html ). when updated php 5.6 got these errors menu: strict standards: variables should assigned reference in /home/betty71/domains/narowerze.us/public_html/templates/jf_texturia/scripts/php/mainmenu.php on line 21 strict standards: variables should assigned reference in /home/betty71/domains/narowerze.us/public_html/templates/jf_texturia/scripts/php/mainmenu.php on line 92 i need resolve issue line 21 is: $database = &jfactory::getdbo(); line 92 is: $database = &jfactory::getdbo(); remove & Board index Joomla! 3.x - Ask Support Questions Here Templates for Joomla! 3.x

hi, i have upgraded joomla 3.7.5 3.8 ,the components not showing in admin/components list ,but seems working fine in website. i have tried extensions/discover got 0 result , extension/database/fix ,also didn't fix issue. looked @ database , menu type set : main . i can see components working in end if go there typing url . https://ibb.co/ce4seq found solution issue here : viewtopic.php?f=706&t=954950&p=3493516#p3493516 basically have go phpmyadmin ****_menu / component menu , change access level 5 1 . Board index Joomla! 3.x - Ask Support Questions Here Migrating and Upgrading to Joomla! 3.x

i'm using 11.10 x64, running gnome shell, 4 gigs of ram, , ati hd 4770 using fgrlx-updates driver ubuntu repos. fresh install yesterday morning. seemingly @ random, without obvious reason, gnome keeps crashing. window borders disappear, screen gets garbled, , second or 2 later, reloads without problems. happens when browsing nautilus, happens when moving window, happens when move mouse , nothing open @ all. of time gnome restarts it's little more oddity , slight waste of time, crashes , fails restart, , have reboot. sorry it's vague description, have idea might causing this? rather frustrating. i start doing memtest , go there. Forum The Ubuntu Forum Community Ubuntu Official Flavours Support Multimedia Software [ubuntu] Gnome seems to crash constantly Ubuntu

in past few weeks noticed in access logs vhost keeps stoping frequently. message followed server-stop event. of these events recorded late nights or mornings. @ loss understand why it's happening. has experienced issue? highly appreciated. hi,   if server idle given time specified in server.xml fmscore core process goes down , "core no longer active." logged in master log. @ same time, "vhost-stop" event logged in access log followed "server-stop" event. More discussions in Adobe Media Server adobe

estimados: tengo lucid instalado en mi notebook, y como indico en el título no puedo conectarme través de un proxy, ya que mayoritariamente google earth lo uso en mi trabajo. en herramientas ----> opciones no me aparece nada relacionado con alguna configuración de red o proxy. en mi hogar no tengo ningún problema. mi versión de google earth es la 6.0.3.2197 p, li { white-space: pre-wrap; }desde ya agradezco cualquier ayuda saludos la configuracion no dependera de la configuracion de red del sistema y por eso no hay opciones particulares dentro de gearth ? supongo que habras probado definiendo un proxy nivel del sistema. si no lo hiciste, proba y comenta que resultados obtenes. es importante conocer las caracteristicas de ese proxy para poder definirlo adecuadamente. Forum The Ubuntu Forum Community Other Discussion and Support Ubuntu LoCo Team Forum

im trying download trial version of captivate on mac, akamai netsession interface on desktop, go through installation, makes happy sound , says installation successful, nothing happens, no new folders or documents, or applications, seems sort of dead end.    to investigate clickedon akamai in "other" of system preferences tells me status "forbidden" administrator , have never used free trial before, why "forbidden?"   here's part of diagnostic if helps:   this file created on 2013-04-09 7:54:12 pm when user initiated "generate report" action in akamai netsession interface control panel or system preferences. report on results of diagnostics tests concerning proper installation, connectivity, download , streaming capability.     this data intended used support , technical representatives aid in diagnosing problems using netsession on computer. users seeking netsession problems may asked representatives click "generate report" button