trouble with captivate trial download for mac
im trying download trial version of captivate on mac, akamai netsession interface on desktop, go through installation, makes happy sound , says installation successful, nothing happens, no new folders or documents, or applications, seems sort of dead end.
to investigate clickedon akamai in "other" of system preferences tells me status "forbidden" administrator , have never used free trial before, why "forbidden?"
here's part of diagnostic if helps:
this file created on 2013-04-09 7:54:12 pm when user initiated "generate report" action in akamai netsession interface control panel or system preferences. report on results of diagnostics tests concerning proper installation, connectivity, download , streaming capability.
this data intended used support , technical representatives aid in diagnosing problems using netsession on computer. users seeking netsession problems may asked representatives click "generate report" button create current report.
####################################################
os version: os x 10.8.3
interface status test
status: passed
interface port test
status: passed
interface connection test
status: passed
basic http download test
status: passed
basic https download test
status: passed
basic auth download test
status: passed
cookie auth download test
status: passed
query auth download test
status: passed
####################################################
client attributes
guid: c973268d67665313deb5375e87e5121e
executable version: 1.8.9
running executable: netsession_mac
configuration version: mac_4a26ad2_1.8.9-rc5
online: yes
is client upload enabled: no
download speed: 169984 bytes/sec
####################################################
proxy exceptions
*.local
169.254/16
####################################################
client connectivity
cn address: 195.59.54.84
external ip address: 37.208.135.46
mega address: c973268d67665313deb5375e87e5121e(lan:udp:192.168.100.6:59331;rstrstatic:udp:37.208.135.46 :59331)
nat safe mapping period: 128 second(s)
firewall active: yes
####################################################
/users/raimey/applications/akamai/euc_state.json
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wrong forum afraid. try captivate forum @ http://forums.adobe.com/community/adobe_captivate
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