Impossible Instruction given in update process: URGENT!

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hello--

  issue on husband's computer, writing because glitch preventing him opening browser , getting online attempt resolution.

 

he got automated notice update flash player, , when clicked on box so, triggered dialog box instructing him "first shut down program."  trouble is, cannot determine program is, , running "find program" search on computer failed find such program. program wants shut down prior installing update listed as:  _ecxtragui48 .

 

be advised husband's career formerly in hardware-software configuration, knows way around computers, , how hidden files.  in system files, , several other places, , progam cannot found! 

 

how can shut down program invisible?  cryptic "name" of program, there no way tell is!

 

because heart patient, , uses computer video visits doctor, urgently imperative issue resolved!!

i not know "_ecxtragui48" is, running on computer, , must closed before flash player update can go ahead.

 

what operating system?  if windows, use task manager's processes tab end process.

 

i recommend run full scan up-to-date antivirus software, process name sounds highly suspicious me.



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