logged out from joomla! - Joomla! Forum - community, help and support

good morning you!
since joomla! version still running on 3.7.5, trying update current version 23.8.1. tried, got white page due incompatibility 1 of extension (page builder pro). decided first upgrade extension, , trying again. tried update, received error message of dublicated tables. went phpmyadmin , deleted these tables manually. same error appeared again, when tried update part. extension. in order rid of extension, tried remove extension via extension manager. hit "remove" button, got logged out. while trying log admin, got message:

you not have access administrator section of site.

. yes, changed _user table in phpmyadmin, , checked configuration.php, i'm still not able lock admin. however, checked , browsed internet solution, couldn't find hint, excepted, had similar issue , asked post output of "forum assistant". have no idea if narrow problem, @ least gotta try! of appreciated! thank in advance!
part i:

forum post assistant (v1.3.5) : 2nd november 2017 wrote:

basic environment :: wrote:joomla! instance :: joomla! 3.7.5-stable (amani) 14-august-2017
joomla! platform :: joomla platform 13.1.0-stable (curiosity) 24-apr-2013
joomla! configured :: yes | read-only (444) | owner: --protected-- . (uid: /gid: ) | group: --protected-- (gid: ) | valid for: 3.7
configuration options :: offline: 0 | sef: 1 | sef suffix: 1 | sef rewrite: 1 | .htaccess/web.config: yes | gzip: 1 | cache: 1 | cachetime: 15 | cachehandler: file | cacheplatformprefix: 1 | ftp layer: 0 | proxy: 0 | livesite: | session lifetime: 15 | session handler: database | shared sessions: 0 | ssl: 0 | frontedit: 1 | error reporting: none | site debug: 0 | language debug: 0 | default access: 1 | unicode slugs: 1 | database credentials present: yes

host configuration :: os: windows nt | os version: 6.1 | technology: i586 | web server: apache/2.4.26 (win32) openssl/1.0.2l php/7.1.7 | encoding: gzip, deflate, br | doc root: --protected-- | system tmp writable: yes

php configuration :: version: 7.1.7 | php api: apache2handler | session path writable: yes | display errors: 1 | error reporting: 22527 | log errors to: c:\xampp\php\logs\php_error_log | last known error: | register globals: | magic quotes: | safe mode: | open base: | uploads: 1 | max. upload size: 80m | max. post size: 80m | max. input time: 60 | max. execution time: 30 | memory limit: 128m

mysql configuration :: version: 5.5.5-10.1.25-mariadb (client:mysqlnd 5.0.12-dev - 20150407 - $id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | host: --protected-- (--protected--) | collation: latin1_swedish_ci (character set: latin1) | database size: 8.24 mib | #of tables: 516

detailed environment :: wrote:php extensions :: core (7.1.7) | bcmath (7.1.7) | calendar (7.1.7) | ctype (7.1.7) | date (7.1.7) | filter (7.1.7) | hash (1.0) | iconv (7.1.7) | json (1.5.0) | mcrypt (7.1.7) | spl (7.1.7) | pcre (7.1.7) | readline (7.1.7) | reflection (7.1.7) | session (7.1.7) | standard (7.1.7) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | tokenizer (7.1.7) | zip (1.13.5) | zlib (7.1.7) | libxml (7.1.7) | dom (20031129) | pdo (7.1.7) | bz2 (7.1.7) | simplexml (7.1.7) | xml (7.1.7) | wddx (7.1.7) | xmlreader (7.1.7) | xmlwriter (7.1.7) | apache2handler () | openssl (7.1.7) | curl (7.1.7) | fileinfo (1.0.5) | gd (7.1.7) | gettext (7.1.7) | mbstring (7.1.7) | exif (1.4 $id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | mysqli (7.1.7) | pdo_mysql (7.1.7) | pdo_sqlite (7.1.7) | phar (2.0.2) | ftp (7.1.7) | zend engine (3.1.0) |
potential missing extensions :: mysql | suhosin |

switch user environment (experimental) :: php cgi: no | server su: no | php su: no | custom su (litespeed/cloud/grid): yes
potential ownership issues: no

apache modules :: core | mod_win32 | mpm_winnt | http_core | mod_so | mod_access_compat | mod_actions | mod_alias | mod_allowmethods | mod_asis | mod_auth_basic | mod_authn_core | mod_authn_file | mod_authz_core | mod_authz_groupfile | mod_authz_host | mod_authz_user | mod_autoindex | mod_cgi | mod_dav_lock | mod_dir | mod_env | mod_headers | mod_include | mod_info | mod_isapi | mod_log_config | mod_cache_disk | mod_mime | mod_negotiation | mod_proxy | mod_proxy_ajp | mod_rewrite | mod_setenvif | mod_socache_shmcb | mod_ssl | mod_status | mod_version | mod_php7 | apache/2.4.26 (win32) openssl/1.0.2l php/7.1.7 |
potential missing modules :: mod_expires | mod_deflate | mod_security | mod_evasive | mod_dosevasive | mod_qos | mod_userdir |

folder permissions :: wrote:core folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (---) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) |

elevated permissions (first 10) :: .qidb/ (777) | administrator/ (777) | administrator/cache/ (777) | administrator/cache/_system/ (777) | administrator/cache/com_languages/ (777) | administrator/cache/com_modules/ (777) | administrator/cache/com_plugins/ (777) | administrator/cache/fof/ (777) | administrator/components/ (777) | administrator/components/com_acymailing/ (777) |

database information :: wrote:database statistics :: uptime: 3638 | threads: 1 | questions: 12412 | slow queries: 0 | opens: 1129 | flush tables: 3 | open tables: 548 | queries per second avg: 3.411 |

extensions discovered :: wrote:[size=85]components :: site :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
components :: admin :: acymailing (5.7.0) 1 | acymailing (5.7.0) 1 | acymailing module (3.7.0) 1 | acymailing : trigger joomla co (3.7.0) 1 | acymailing manage text (1.0.0) 1 | acymailing tag : website links (3.7.0) 1 | acymailing : share on social n (1.0.0) 1 | acymailing : statistics plugin (3.7.0) 1 | acymailing table of contents g (1.0.0) 1 | acymailing tag , filter : co (3.7.2) 1 | acymailing tag , filter : co (3.7.2) 1 | acymailing tag : content inser (3.7.0) 1 | acymailing tag : subscriber in (5.7.0) 1 | acymailing tag : manage su (5.7.0) 1 | acymailing tag : date / time (5.7.0) 1 | acymailing tag : joomla user (5.7.0) 1 | acymailing template class repl (5.7.0) 1 | acymailing editor (5.7.0) 1 | acymailing : (auto)subscribe d (5.7.0) 1 | com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | akeeba (5.6.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_eventgallery (3.7.2) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | j2store (3.2.23) 1 | jmap (4.3.5) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | ose_firewall (7.0.2) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_rewardpointsvm (3.2) 1 | com_rsform (1.52.14) 1 | com_search (3.0.0) 1 | plg_installer_sh404sef (4.10.0.3607) 1 | sh404sef - analytics plugin (4.10.0.3607) 1 | sh404sef - offline code plugin (4.10.0.3607) 1 | sh404sef - similar urls plugin (4.10.0.3607) 1 | plg_sh404sefcore_sh404sefsocia (4.10.0.3607) 1 | sh404sef - default component s (4.10.0.3607) 1 | sh404sef - system plugin (4.10.0.3607) 1 | plg_system_shlib (0.3.1.637) 1 | sh404sef - system mobile templ (4.10.0.3607) 1 | sh404sef (4.10.0.3607) 1 | sp simple portfolio (1.4) 1 | com_tags (3.1.0) 1 | tcpdf (1.0.0) 0 | tcpdf (1.0.2) 0 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | ecb currency converter (1.0) 1 | virtuemart (-) 1 | plg_vm_route (2.5.0) 1 | virtuemart_allinone (-) 0 | com_vmessentials (1.1) 1 | vm invoice 3 (3.1.9) 1 |

forum assistant part ii:

mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | bt login (2.6.4) 1 | mod_custom (3.0.0) 1 | mod_eventgallery_event (3.7.2) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | j2 store cart (1.0) 1 | j2store currency (1.0) 1 | mod_jbcookies (3.0.6) 1 | jsitemap module (4.3.5) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | virtuemart reward points modul (3) 1 | virtuemart reward points predi (3) 1 | rsform! pro module (1.51.1) 1 | rsform! pro feedback module (1.51.0) 1 | rsform! pro module list (1.51.0) 1 | mod_search (3.0.0) 1 | sp simple portfolio module (1.4) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_virtuemart_cart (3.2.4) 1 | mod_virtuemart_category (3.2.4) 1 | mod_virtuemart_currencies (3.2.4) 1 | mod_virtuemart_manufacturer (3.2.4) 1 | mod_virtuemart_product (3.2.4) 1 | mod_virtuemart_search (3.2.4) 1 | virtuemart essentials - compar (1.1) 1 | virtuemart essentials - wishli (1.1) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
modules :: admin :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | j2 store chart (1.0) 1 | j2store administrator menu (1.0) 1 | j2 store orders (1.0) 1 | j2 store stats (1.0) 1 | j2 store stats mini (1.0) 1 | jsitemap quickicons (4.3.5) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 | virtuemart administrator menu (3.2.4) 1 |

plugins :: site :: acymailing : trigger joomla co (3.7.0) 1 | acymailing manage text (1.0.0) 1 | acymailing tag : website links (3.7.0) 1 | acymailing : share on social n (1.0.0) 1 | acymailing : statistics plugin (3.7.0) 1 | acymailing table of contents g (1.0.0) 1 | acymailing tag , filter : co (3.7.2) 1 | acymailing tag , filter : co (3.7.2) 1 | acymailing tag : content inser (3.7.0) 1 | acymailing tag : subscriber in (5.7.0) 1 | acymailing tag : manage su (5.7.0) 1 | acymailing tag : date / time (5.7.0) 1 | acymailing tag : joomla user (5.7.0) 1 | acymailing template class repl (5.7.0) 1 | helix3 - ajax (2.1) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_eventgallery_content (3.7.2) 0 | eventgallery_fields_category (3.7.2) 0 | plg_eventgallery_multilangcont (3.7.2) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | content - j2store (1.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | content - load module in artic (3.1.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | content - jsitemap pingomatic (4.3.5) 1 | content - sp page builder (1.2) 1 | plg_content_vote (3.0.0) 1 | acymailing editor (5.7.0) 1 | plg_editors_codemirror (5.25.2) 1 | editor - rokpad (2.1.9) 1 | plg_editors_tinymce (4.5.7) 1 | plg_editors_tinymce_bootstrap (1.3) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_eventgallery (3.7.2) 0 | plg_editors-xtd_eventgalleryim (3.7.2) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_modulesanywher (7.4.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | finder - j2store (1.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_installer_eventgallery (3.7.2) 0 | plg_installer_folderinstaller (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_rsform (1.0.0) 1 | plg_installer_sh404sef (4.10.0.3607) 1 | plg_installer_urlinstaller (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | diagnostics tool (1.0) 1 | localization data j2store (1.0) 1 | bank transfer (1.0) 1 | cash on delivery (1.0) 1 | money order (1.0) 1 | paymill (1.1) 1 | paypal standard j2store (3. 1 | sagepay direct (2.4) 1 | sepa payment (2.3) 1 | report itemised (1.0) 1 | report products (1.2) 1 | free shipping (1.1) 1 | standard shipping methods (1.0) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_extensionupdate (3.0.0) 0 | plg_quickicon_joomlaupdate (3.0.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_falang_k2 (1.4) 1 | search - j2store (1.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | search - virtuemart (3.2.4) 1 | sh404sef - analytics plugin (4.10.0.3607) 1 | sh404sef - offline code plugin (4.10.0.3607) 1 | sh404sef - similar urls plugin (4.10.0.3607) 1 | plg_sh404sefcore_sh404sefsocia (4.10.0.3607) 1 | sh404sef - default component s (4.10.0.3607) 1 | system - admin tools (4.2.0) 1 | plg_system_akeebaupdatecheck_t (1.1) 1 | plg_system_akgeoip (2.0.0) 1 | amazon (3.2.4) 1 | system - admin tools joomla! u (1.0) 1 | plg_system_backuponupdate_titl (3.7) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | falang - k2 (3.0) 1 | plg_system_fields (3.7.0) 1 | flexible - virtuemart zoom eff (3.1) 1 | system - helix3 framework (2.1) 1 | plg_system_highlight (3.0.0) 1 | include component anywhere - p (1.1) 1 | system - j2store canonical (1.2) 1 | system - j2page cache (1.0) 1 | system - j2store (2.0) 1 | system - jsitemap utilities (4.3.5) 1 | plg_system_languagecode (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_modulesanywhere (7.4.0) 1 | system - virtuemart 1 page c (2.2.34) 1 | plg_system_p3p (3.0.0) 0 | codingmall.com - virtuemart sp (3.0.6) 1 | plg_system_redirect (3.0.0) 0 | acymailing : (auto)subscribe d (5.7.0) 1 | plg_system_regularlabs (17.9.1430) 1 | plg_system_remember (3.0.0) 1 | virtuemart rewards points (3) 1 | system - rsform! pro (1.52.0) 1 | system - rsform! pro joomla! c (1.0.0) 1 | system - rsform! pro registrat (1.51.3) 1 | system - rsform! pro verticalr (1.1.1) 1 | plg_system_sef (3.0.0) 1 | sh404sef - system plugin (4.10.0.3607) 1 | plg_system_shlib (0.3.1.637) 1 | sh404sef - system mobile templ (4.10.0.3607) 1 | plg_system_stats (3.5.0) 0 | t3 framework (2.6.5) 1 | plg_system_updatenotification (3.5.0) 0 | system - virtuemart essentials (1.1) 1 | (3.1.9) 1 | vm framework loader during plu (1.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | j2store user register (1.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | virtuemart reward points - new (3) 1 | vm - calculation avalara tax (3.2.4) 1 | plgvm_specification (3.2.4) 1 | vmcustom - textinput (3.2.4) 1 | amazon (3.2.4) 1 | authorize.net aim (3.2.4) 1 | credits system virtuemart (3.1.2) 1 | heidelpay (16.11.07) 1 | klarna (3.2.4) 1 | klarna checkout (3.2.4) 1 | vm payment - klikandpay (3.2.4) 1 | vm payment - paybox (3.2.4) 0 | paypal (3.2.4) 1 | realex_hpp_api (3.2.4) 1 | skrill (3.2.4) 1 | sofort (3.2.4) 1 | sofort ideal (3.2.4) 1 | standard (3.2.4) 1 | 2checkout (3.2.4) 1 | by weight, zip , countries (3.2.4) 1 | realex_hpp_api (3.2.4) 1 | [/size]

templates discovered :: wrote:templates :: site :: beez3 (3.1.0) 1 | dinnerdog-test (2.5.2) 1 | flex (2.6) 1 | protostar (1.0) 1 | t3_blank (2.2.6) 1 | t3_bs3_blank (2.2.6) 1 |
templates :: admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

[/quote][/quote]