New user account not recognised for log in - Joomla! Forum - community, help and support

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hi

the admin on choir site [c1700546.myzen.co.uk] made new user account me admin on site. received confirmation email , instruction reset password - did , had further confirmations. when tried log in received message 'username , password not match or not have account yet.' have tried resetting password (email confirmation this) no success. admin has sent me temporary password (no email confirmation) has same problem.

my username [ redacted ]

is there else have access, or site admin has allow account access?

thanks

super admins can't change password through front-end of site "forgot password" feature. (the system should tell can't done, or fail have experienced)

change su password using methods described here:
https://docs.joomla.org/how_do_you_reco ... assword%3f





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