Problems with downloading Presenter

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i cannot download trial of adobe presenter, error has occured mulitple times.

i have tried delete file , start on no success.

___________________________________________________________________________

exit code: 7

please see specific errors below troubleshooting. example,  error: ds010 ...

 

 

-------------------------------------- summary --------------------------------------

 

- 0 fatal error(s), 3 error(s)

 

 

 

----------- payload: adobe player embedding 3.3 3.3.0.0 {354d20e6-a25f-4728-9da6-c9003d8f2928} -----------

 

error: ds010: invalid library file arkcmdfs.dll. cannot getcommandobject api address command installadobeversionedfile(seq 1)

 

----------- payload: adobe presenter video creator 8.1 (32 bit) 8.1.0.0 {79510ddf-6bbd-11e2-ba26-dc328fe9dc62} -----------

 

error: ds010: invalid library file arkcmdfs.dll. cannot getcommandobject api address command installadobeversionedfile(seq 1)

 

----------- payload: adobe presenter 8.1 8.1.0.0 {6722594c-6bbd-11e2-ba26-d918ea6be287} -----------

 

error: ds010: invalid library file arkcmdfs.dll. cannot getcommandobject api address command installfile(seq 1)

 

-------------------------------------------------------------------------------------

see following document:

 

exit code: 6, exit code: 7 installation errors -

 

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html



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